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Digital Order Kiosks Drive Sales
"Burger King's implementation of in-store kiosks has significantly boosted sales, according to multiple sources including a franchisee that noted an 8.1% increase in same-store sales after adding kiosks to locations. As kiosks encourage upselling consistent suggestions throughout the user interface, average check sizes are notably higher compared to counter orders."
Nation's Restaurant News - November 2023
Notable Contributions
01
Drove Digital Guest Experience Innovation
Recruited by CEO to build global organization for RBI, leading the future of customer experience and brand engagement, powered by technology.
03
Built First In-Store Order Kiosks
Oversaw product, design, development, testing, and rollout of BK's first in-store order kiosks to increase sales and reduce operational overhead. Realized 18-24% per person check increase in early testing driving broad adoption.
02
Led Development of Mobile Order & Pay Applications
Oversaw product, design, development, testing, and rollout of mobile order & pay applications for Burger King in 14 countries and Tim Horton's in Canada.